Terms of Service

1. About these terms

These Terms of Service ("Terms") are an agreement between you and Headstart Productions & Media (Singapore business registration number 53517288E), referred to as "Headstart", "we", "us" or "our". They apply to your use of headstartproductionsmedia.com (the "Site") and to every enquiry, application, purchase and service made through or in connection with it.

By using the Site, submitting a form, or purchasing a product or service, you confirm that you have read and agree to these Terms and to our Privacy Policy. If you are using the Site on behalf of a business, you confirm that you are authorised to agree to these Terms for that business. If you do not agree, please do not use the Site or purchase from us.

2. What we offer

We provide three kinds of things through the Site:

• Creative and marketing services ("Services"), such as content creation, video production, photography, advertising, social media management, landing pages and related work, delivered under a proposal or quote agreed with you.
• Digital products ("Digital Products"), such as our Introduction Playbook and Implementation Playbook, delivered as downloadable files and streamed video.
• Video Packages and Retainers ("Packages"), which are pre-priced bundles of short-form videos, with or without a videographer, purchased through the Site.

The description, inclusions and price of each product or service are those shown on the Site at the time you purchase, together with any written proposal we agree with you.

3. Enquiries and applications

Submitting an enquiry, application or download form does not create a contract between us and does not guarantee that we will accept your project, arrange a call or offer a particular price. We review each enquiry and may decline it at our discretion. The scope, timeline and pricing of any Services will be confirmed in writing before work begins.

You agree that the information you give us in any form is accurate and complete, and that you will let us know if it changes. We rely on it to plan and deliver your work.

4. Prices and payment

• Prices are shown on the Site in the currency stated next to each product. Our Digital Products are priced in US dollars and our Packages in Singapore dollars. At checkout, our payment processor may display an equivalent amount in your local currency for your convenience; the price you are charged is the stated price converted at the processor's rate.
• Payments are processed by Stripe. We do not receive or store your full card details. Your use of the checkout is also subject to Stripe's terms.
• Unless a written proposal says otherwise, payment is due in full before delivery. Packages and Retainers are paid in full up front.
• Prices exclude any taxes, duties or bank charges that may apply to you. Where we are required to charge tax, it will be shown at checkout or on your invoice.
• We may change our prices at any time. Changes do not affect purchases you have already made.

5. Digital Products

When you purchase a Digital Product, we grant you a personal, non-exclusive, non-transferable licence to access and use it for your own business or personal learning. This licence is for one buyer. You may not share, copy, sell, sublicense, publish, upload or otherwise distribute the product, its files, its videos or your access links to anyone else, or use them to create a competing product.

Your access is delivered through a personal access page and download links sent to the email address you provide at checkout. Keep them private. We may revoke access, without refund, if we reasonably believe it is being shared or misused. If you lose access or a link stops working, contact us and we will re-issue it.

Digital Products are made available immediately after payment. Because they are delivered instantly and cannot be returned, all sales of Digital Products are final and non-refundable, except where a refund is required by law. If a file is corrupt or a video does not play, contact us and we will fix it or provide a replacement.

Digital Products contain our general strategies, templates and advice. They are provided for information and education. How you apply them, and the results you get, depend on your business and your execution, and we do not guarantee any particular outcome.

6. Video Packages and Retainers

What you get

Each Package includes the number of videos, filming arrangements, planning and editing described on the Site at the time you purchase. Any bonuses, such as free guides, are provided as-is as part of the Package.

Activation window

A Package must be activated within 12 months of the date of payment. Activation means completing your application, providing the information and materials we ask for, and beginning the planning process with us. Any part of a Package that has not been activated within 12 months is forfeited, and no refund or credit is given, unless we have agreed in writing to extend the window.

Your responsibilities

• Provide accurate and complete information in your application, and the brand assets, footage, products, access and approvals we ask for, within a reasonable time.
• Respond to our questions and review drafts promptly. Delays on your side extend delivery timelines.
• If you choose a self-film option, you are responsible for filming your own footage in line with the guidance we provide. We are responsible for planning and editing, not for the quality of footage you film yourself.
• If you choose an option that includes a videographer, filming takes place during the session length and at the location described in the Package. Additional sessions, travel outside the agreed area, or additional crew may be quoted separately.
• Follow our process. Our workflow is designed to deliver the videos efficiently, and we may decline requests that fall outside the scope of the Package.

Talent, videographers and other third parties

Where a Package says that videographers, talent or other third parties are billed separately, those costs are in addition to the Package price. If we recommend a talent agency or other provider, any booking you make with them is a separate arrangement directly between you and them. We are not a party to that arrangement and are not responsible for their services.

Delivery and revisions

Delivery timelines shown on the Site are estimates that assume you provide what we need on time. Each Package includes one consolidated revision round, covering the kinds of corrections described in the FAQ on the Site. Reshoots are not included unless required due to an error by Headstart. Content ideas must be finalised before filming, and changes to ideas requested after approval will incur additional charges.

Filming sessions

Filming sessions may be rescheduled with at least 48 hours' notice, subject to availability. A cancellation or rescheduling request made within 48 hours of the session will be counted as one used filming session, except where we accept a valid, unavoidable reason.

Retainers

A Retainer is a pre-paid series of Packages delivered over the period described on the Site. It is paid in full up front and the refund rule below applies to it. Each month's videos must be planned and delivered in sequence, and unused months cannot be carried forward beyond the Retainer period unless we agree in writing.

Refunds

Refunds for Packages and Retainers are not available once an order has been confirmed, except where the issue resulted from an error on our part. This includes where you decide not to proceed, do not provide the materials or approvals we need, or do not activate the Package within the activation window. Where the issue is our error and we cannot put it right by completing or redoing the work, we will refund the affected part of your order.

7. Services under a proposal

Services other than Packages are provided under a written proposal, quote or agreement that sets out the scope, deliverables, timeline and fees. That document forms part of these Terms, and where it conflicts with these Terms, the proposal prevails for that project.

If a deliverable does not meet the agreed brief or delivery standard, tell us and we will review the concern and arrange reasonable corrections or revisions, or assign a different specialist from our team where appropriate. If, after that, we are unable to meet the agreed expectations, we may refund the fees for the unused or undelivered part of the work. Work that has been delivered and accepted, and costs we have already incurred with third parties on your behalf, are not refundable.

8. Cancellations, refunds and chargebacks

To summarise the refund positions in these Terms:

• Digital Products: non-refundable once delivered.
• Packages and Retainers: not refundable once an order is confirmed, except where the issue is our error; must be activated within 12 months.
• Services under a proposal: as set out in the proposal and section 7.

If you have a problem with a purchase, please contact us first at support@headstartproductionsmedia.com so we can resolve it. Raising a chargeback with your bank for a purchase that has been delivered in line with these Terms is a breach of these Terms, and we may suspend access to your products and recover our costs.

9. Your content and approvals

You keep ownership of the materials you give us, such as your logos, brand assets, photos, footage, products and information ("Your Content"). You grant us a licence to use, copy, edit and adapt Your Content as needed to deliver your project.

You confirm that you own or have permission to use Your Content, that it does not infringe anyone's rights, and that any claims you ask us to include in your videos or other deliverables are truthful, substantiated and lawful. You are responsible for reviewing and approving the claims, statements and facts in your deliverables before they are published, and for complying with the advertising and consumer protection laws that apply to your business.

10. Intellectual property and portfolio use

Once you have paid in full, you may use the final deliverables we create for you to promote your business, on any platform and for as long as you like. Until payment is made in full, all rights in the deliverables remain with us.

We keep ownership of our methods, processes, templates, scripts, guides, playbooks, raw footage, project files and any pre-existing materials we use in your project. We may reuse these for other clients. Raw footage is included only where the Package description says so, such as the additional footage described for videographer sessions. Project files are not included.

We may showcase completed work, including your videos, brand name and logo, in our portfolio, on the Site and on our social media, as an example of our work. If you would prefer that we do not, tell us in writing and we will not feature your project.

The Site and its content, including our text, design, logos, images, videos, playbooks and guides, are owned by us or our licensors and protected by copyright and other laws. You may not copy, reproduce or use them without our written permission, other than as allowed by these Terms.

11. No guarantee of results

Marketing outcomes depend on many factors outside our control, including your market, your offer, your pricing, your advertising budget and how you follow up with enquiries. We do not guarantee any specific number of views, followers, leads, enquiries, sales or revenue from any product or service, and any figures, examples or case studies on the Site are illustrations of past work, not promises of future results.

12. Acceptable use of the Site

You agree not to misuse the Site. In particular, you must not submit false or misleading information, submit forms on behalf of someone else without their permission, attempt to access accounts, files or links that are not yours, interfere with the Site's security or operation, use automated tools to scrape or overload the Site, or use the Site for anything unlawful.

13. Disclaimer and limitation of liability

The Site and our Digital Products are provided "as is". We work carefully, but we do not promise that the Site will always be available or error-free, or that any product or service will meet every requirement you have.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, data or goodwill, arising out of or in connection with the Site, these Terms, or any product or service we provide. Our total liability to you for any claim arising out of a product or service is limited to the amount you paid us for that product or service.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law that applies to you.

14. Indemnity

You agree to indemnify us against any claim, loss, damage or cost, including reasonable legal fees, arising from Your Content, from claims you asked us to include in your deliverables, from your breach of these Terms, or from your use of the deliverables in a way that breaks the law.

15. Suspension and termination

We may suspend or end your access to the Site, to a Digital Product or to a Package, without refund, if you breach these Terms, misuse a product or link, or use our work in a way that damages our reputation. Sections that by their nature should survive, such as those on intellectual property, liability and indemnity, continue to apply after termination.

16. General

• These Terms, our Privacy Policy and any written proposal we agree with you form the entire agreement between us about their subject matter.
• If any part of these Terms is found to be invalid, the rest continues to apply.
• If we do not enforce a right under these Terms, that is not a waiver of it.
• You may not transfer your rights under these Terms to anyone else without our written consent. We may transfer ours to a successor business.
• We are not responsible for delays or failures caused by events outside our reasonable control.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. If a dispute arises, please contact us first and we will try in good faith to resolve it with you. If we cannot, the courts of Singapore have exclusive jurisdiction, subject to any rights you have as a consumer under the laws of your own country.

18. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last updated. The Terms in force at the time you make a purchase apply to that purchase. Continued use of the Site after an update means you accept the updated Terms.

19. Contact us